Acorn Wizard Not Loading -- Now with Windows 10 -- <resolved-- Fixed w/ 4.20.1 old CPU support added>
Posted: Tue Jan 14, 2020 11:11 am
by briuz
Hello,
When I upgraded to 4.2 I encountered this problem after reloading the report.zip file as instructed for an upgrade. So, I just re-installed the software and added everything manually. Things seemed to work fine until today. (Maybe I couldn't get back into the wizard before but didn't know it.) Anyhow, today I couldn't load the wizard again. So, I tried loading my original report.zip file after I installed the software and could get back into the wizard. After configuring the Acorn for my lathe (again) I now can't get back into the wizard.
A screenshot of the error message is attached as well as the report.zip file. Re-installing the software works....until I configure Acorn for my lathe. Any ideas?
thanks for posting the report.zip.. the report says the CNCPC is running on Windows 7 Ultimate. which is not supported. Use Windows 10.
please review the CNCPC requirements AND the Window 10 setup procedure for CNCPC use here.. https://www.centroidcnc.com/centroid_di ... guide.html
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Tue Jan 14, 2020 6:44 pm
by briuz
Hello,
I "upgraded" to Windows 10. Same problem. New report.zip file attached. Thanks!
Brenden
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Wed Jan 15, 2020 9:05 am
by martyscncgarage
How are you starting the Wizard? The Wizard is now launched from within CNC12.
From a fresh CNC12 startup,
From the main screen with NO job running
Press F7 Utility
Press F10 Acorn Wizard
I noted three icons in your task bar in the screen shot you posted...and I see the Wizard splash screen but you are not in the Utility menue (F7)
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Wed Jan 15, 2020 1:14 pm
by briuz
Hello,
That's the way I've always loaded the wizard. I just tried it again and all I did was to run CNC12, press F7, press F10. Same error. I did not even home the machine.
Thanks!
martyscncgarage wrote: ↑Wed Jan 15, 2020 9:05 am
How are you starting the Wizard? The Wizard is now launched from within CNC12.
From a fresh CNC12 startup,
From the main screen with NO job running
Press F7 Utility
Press F10 Acorn Wizard
I noted three icons in your task bar in the screen shot you posted...and I see the Wizard splash screen but you are not in the Utility menue (F7)
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Wed Jan 15, 2020 3:58 pm
by cnckeith
what are the windows 10 language and regions settings set to?
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Wed Jan 15, 2020 4:45 pm
by briuz
Hello,
The language is English and region settings are United States.
Thanks!
cnckeith wrote: ↑Wed Jan 15, 2020 3:58 pm
what are the windows 10 language and regions settings set to?
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Wed Jan 15, 2020 4:47 pm
by cnckeith
did you try to run as administrator?
do you have internet connection to the PC with the issue?
Windows 10 Enterprise Account not set to administrator.
Posted: Wed Jan 15, 2020 5:02 pm
by cnckeith
Windows 10 Enterprise Account not set to administrator.
Follow the Windows 10 for CNC PC Setup instructions.
Re: Acorn Wizard Not Loading -- Now with Windows 10 -- Same problem
Posted: Thu Jan 16, 2020 10:18 am
by briuz
Hello,
I double-checked and my account is part of the administrators group and running the software using Run as Admin makes no difference. I also found some files were set as read-only and unchecked the box on those files. There was no change and the wizard still doesn't run.