9115 usb input setup fault

[jasonborg]

Hello
we just finished a acorn installaation on a lathe which we are using a usb bob as well on this set up.
there is a strange thing going on that 8 out of 10 you go to switch on the machine you will get this fault (9115 usb input setup fault) and all of the machine wont work and no matter if you try to reset the fault.
than sometimes you will switch on the machine and you do not get this fault and the machine will work as it should

has anyone ever encountered anything like this???

thanks
jason

[centroid467]

Hello Jason,

Could you please post a fresh report from this machine? See this thread on how to do that: viewtopic.php?t=1043

[jasonborg]

hello

here is the report from my machine

thanks

[CentroidFrog]

Hello Jason and welcome to the forums.
Please post some pictures of how you have the USB-BOB mounted/connected to the PC.

[jasonborg]

Here is how the bob is installed.......it is mounted in the console and the PC and acorn are in the cabinet
Thanks

[suntravel]

Your BOB is set to COM3

pls check in the device manager if this Com Port is active

The USB BOB must be connected to a USB plug on the PC, no hub

Length of the USB Cable must be under 5m

P496 = 3.00000 - Centroid USB Operator Panel Interface Board 1 Port Number Note: To determine the correct COM port number, open the Windows Device Manager and observe the COM port being used by unplugging the device and observing it disappear from the list.

Uwe

[jasonborg]

I checked USB on the devise manager and all good there you can see it being active when you remove the USB from the PC.
I also checked p496 and it says 3.0000.

Is there any other way to get support apart from this forum as we need to resolve this ASAP

TIA
Jason

[tblough]

Factory direct support:
https://shopcentroidcnc.com/centroid-fa ... l-support/