pro license issue (Resolved - Don't download to an Apple MAC)

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Craig Hilliard
Posts: 20
Joined: Fri Feb 16, 2018 12:29 pm
Acorn CNC Controller: Yes
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pro license issue (Resolved - Don't download to an Apple MAC)

Post by Craig Hilliard »

I Purchased the pro License and install successfully but my machine is still running on the free version any help would be appreciated


tblough
Community Expert
Posts: 3544
Joined: Tue Mar 22, 2016 10:03 am
Acorn CNC Controller: Yes
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Oak CNC controller: Yes
CNC Control System Serial Number: 100505
100327
102696
103432
7804732B977B-0624192192
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Boston, MA
Contact:

Re: pro license

Post by tblough »

Cycle power to the Acorn and PC.
Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.


Craig Hilliard
Posts: 20
Joined: Fri Feb 16, 2018 12:29 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC11: No
CPU10 or CPU7: No

Re: pro license

Post by Craig Hilliard »

explain I do not understand


Craig Hilliard
Posts: 20
Joined: Fri Feb 16, 2018 12:29 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC11: No
CPU10 or CPU7: No

Re: pro license

Post by Craig Hilliard »

I have cycled the power several times


tblough
Community Expert
Posts: 3544
Joined: Tue Mar 22, 2016 10:03 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: 100505
100327
102696
103432
7804732B977B-0624192192
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Boston, MA
Contact:

Re: pro license

Post by tblough »

Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.


nicolasjolliet
Posts: 56
Joined: Wed Mar 18, 2020 4:15 pm
Acorn CNC Controller: Yes
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Oak CNC controller: No
CNC Control System Serial Number: 0113202827
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Toronto

Re: pro license

Post by nicolasjolliet »

same problem here. acorn stays on free version, tried to power cycle a few times, tried to move license in cncm folder. Craig, did you get your license to work?
What else? maybe ask for another license?


nicolasjolliet
Posts: 56
Joined: Wed Mar 18, 2020 4:15 pm
Acorn CNC Controller: Yes
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Oak CNC controller: No
CNC Control System Serial Number: 0113202827
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Toronto

Re: pro license

Post by nicolasjolliet »

i do get the "license imported successfully" message, yet is stays of the free version.


martyscncgarage
Community Expert
Posts: 9955
Joined: Tue Mar 28, 2017 12:01 pm
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CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: pro license

Post by martyscncgarage »

Contact Centroid WITH a current report and your contact information
diysales@centroidcnc.com

Remember the license is tied to the Acorn. it can not be transferred from another Acorn board.
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ


nicolasjolliet
Posts: 56
Joined: Wed Mar 18, 2020 4:15 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 0113202827
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Toronto

Re: pro license

Post by nicolasjolliet »

yes, the lisence is matching the acorn


nicolasjolliet
Posts: 56
Joined: Wed Mar 18, 2020 4:15 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 0113202827
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Toronto

Re: pro license

Post by nicolasjolliet »

Joshua from tech support helped me with that.
The answer is that the license cannot be downloaded on a mac then moved to the pc. It doesn't say that anywhere, as weird as it is, so for the future readers:
download from the pc the acorn is hooked up to.


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