I would like to request a technician to do a teamviewer session

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fuoss
Posts: 10
Joined: Tue Sep 13, 2022 9:30 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: E0623482EBOF-0608226302
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

I would like to request a technician to do a teamviewer session

Post by fuoss »

I would like to request a technician to do a teamviewer session please let me know, when. Thank you
Attachments
635B585A-F319-44B3-A2D2-CB31A72507EC.jpeg
80BC2441-6619-4AAA-8E46-B31351C414E7.jpeg
5AC807A1-87D1-4363-89CF-1FD6F4195AB6.jpeg
5614C71B-8B6B-4DC8-8435-E50262D51990.jpeg
DFB4B28C-8D67-403E-9FC7-4AC46D32DE0E.jpeg
0150A1F4-088C-4BD6-9442-5C9B2D583685.jpeg
2CE28A14-C7B4-4DA0-A732-302E65E4B572.jpeg
C841F47F-4111-44AA-B08A-5BAFEB294E0E.jpeg
418E2425-C819-40F7-AEEE-7875ACB14EF8.jpeg
report_0008C111213-0327232941_2023-04-13_12-09-52 .zip
(4.58 MiB) Downloaded 4 times
fuoss
Posts: 10
Joined: Tue Sep 13, 2022 9:30 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: E0623482EBOF-0608226302
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

I had to post again to add more pictures

Post by fuoss »

I had to post again to add more pictures
Attachments
143B784B-EFCF-40F7-89B3-9FF8C35F59E1.jpeg
D2946DCB-352A-424E-8A51-B7BEC63F6FA2.jpeg
CB0F03E0-8DE8-48D3-8875-F18D6BF70FE8.jpeg
0DC3CDDA-F2F2-49C7-9571-9005BB5BE49B.jpeg
15083ADC-D880-421B-8A72-FD13B17CE477.jpeg
cnckeith
Posts: 7334
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
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CPU10 or CPU7: Yes
Contact:

Re: I would like to request a technician to do a teamviewer session

Post by cnckeith »

i moved your posts to its own thread.
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
cnckeith
Posts: 7334
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Contact:

Re: I would like to request a technician to do a teamviewer session

Post by cnckeith »

hello. one on one factory tech support via phone and teamviewer can be purchased for $120 per hour, 1 hour minimum purchase.
https://www.centroidcnc.com/centroid_di ... pport.html

please make an online photo album and put hi res photos in the album and post link here in this thread.

need photos of the motor data plate

and post a fresh report.zip
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
fuoss
Posts: 10
Joined: Tue Sep 13, 2022 9:30 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: E0623482EBOF-0608226302
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: I would like to request a technician to do a teamviewer session

Post by fuoss »

I was watching the video Marty’s garage marty’s and he said there’s a couple hours free support that’s included in the price of the allin1
If this is not true, and somebody should get a hold of Marty and correct him. But yeah if need be, I’ll pay for support.
fuoss
Posts: 10
Joined: Tue Sep 13, 2022 9:30 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: E0623482EBOF-0608226302
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: I would like to request a technician to do a teamviewer session

Post by fuoss »

I took and sent a picture of the plate on the motor
And the zip file is at the bottom of the last post says it has been opened yet
Attachments
65469C5C-A59A-4D20-9588-389EBA1E0B97.jpeg
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