Encoder Error

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Mark1367
Posts: 4
Joined: Wed Dec 20, 2023 11:40 am
Acorn CNC Controller: No
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: No
Hickory CNC Controller: No
Oak CNC controller: Yes
CNC Control System Serial Number: C170641
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: Encoder Error

Post by Mark1367 »

I’m having the same problem with my oak controller. How can I get this fixed?

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centroid467
Posts: 510
Joined: Thu Apr 14, 2022 2:46 pm
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CNC Control System Serial Number: none
DC3IOB: No
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CNC11: No
CPU10 or CPU7: No

Re: Encoder Error

Post by centroid467 »

Send an email to support@centroidcnc.com with the number on the KeyA sticker and we will issue an RMA number for you to send it back in for reprogramming.

What drives are you using?

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Mark1367
Posts: 4
Joined: Wed Dec 20, 2023 11:40 am
Acorn CNC Controller: No
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: No
Hickory CNC Controller: No
Oak CNC controller: Yes
CNC Control System Serial Number: C170641
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: Encoder Error

Post by Mark1367 »

Yaskawa sigma II, SGDH-15
I received an RMA# from customer support.

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centroid467
Posts: 510
Joined: Thu Apr 14, 2022 2:46 pm
Acorn CNC Controller: No
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: No
CNC11: No
CPU10 or CPU7: No

Re: Encoder Error

Post by centroid467 »

Mark1367 wrote: ↑Mon Jul 29, 2024 3:27 pm Yaskawa sigma II, SGDH-15
I received an RMA# from customer support.
Alright, send it in and we'll update the firmware. Those drives will definitely benefit from the update.

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