Page 1 of 1

Missing license number <resolved>

Posted: Tue Oct 10, 2023 2:08 am
by dmbgo
As part of my upgrade to my milling machine (KR-V3000), I ordered a WMPG-6 and an Acorn mill Pro license. I was pleasantly surprised to find the WMPG-6 in the letterbox today, since I only ordered it on the 6th.

I still have no license for the mill software though. I paid for the WMPG-6 and the license in the same transaction on the Centroid wwebsite, but I did receive an e-mail from Centroid on Friday at 11:57pm (Australian time). Apparently I needed to send a system report as well.

I generated the report and sent it to Centroid the following morning 7th October.

I still have no license, nor a reply to the email that I sent the report to: (nancylizz@centroidcnc.com). Perhaps Nancy is away at the moment?

Anyway, I was wondering if there's any other way to get a license number? I'm keen to setup my WMPG-6 and rotary axis, which I can't do without a license.

I've attached another copy of the report from the Mill PC to this post I realize it's probably the middle of the night there atm, so I don't expect a response today.

Cheers

David

Re: Missing license number

Posted: Tue Oct 10, 2023 7:09 am
by tblough
Weekends and holidays happen. Today is the first working day since you sent your report in.

Re: Missing license number

Posted: Tue Oct 10, 2023 7:14 am
by dmbgo
I thought it must be something like that. Thanks Tom.

Re: Missing license number

Posted: Tue Oct 10, 2023 11:44 am
by Centroid_Liviu
We sent the License this morning (our time), please check your SPAM folder if you haven't received anything yet.

Re: Missing license number

Posted: Tue Oct 10, 2023 3:13 pm
by dmbgo
Thank you, it's all Ok now - the license was in my inbox this morning (6:12am Oct 11th AU time).

Re: Missing license number

Posted: Tue Oct 10, 2023 5:34 pm
by dmbgo
Just to finish this thread, the license is now installed, and the WMPG-6 is working.