Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

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Arthur
Posts: 33
Joined: Sat May 16, 2020 12:09 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
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CNC11: No
CPU10 or CPU7: No
CNC Control System Serial Number: A81087C2F400-0530192077

Re: Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

Post by Arthur »

eng199 wrote: Tue May 04, 2021 3:21 pm LED1 7 segment display seems to be causing confusion.
*Swirling pattern during start is normal and only lasts a few seconds if set for static IP
*Center most segment will light if ETH1616 is ready to run, but is not receiving data
*3 middle segments will scroll when running with good communication
*Error numbers flash and light the decimal point. If the decimal point is not lit, it is not an error number.


Try starting cncm.exe, not CNCWizard.exe.
In the cncm directory, there is a file named eth1616log.txt.
Post the contents of eth1616log.txt after running cncm.exe.


It seems like some firewall or antivirus settings blocking cncm.exe from the ETH1616. However, that would be odd since cncm.exe and ACORN can communicate. Usually exceptions allow all traffic for a particular program.


Sorry I took too long... you already sent it back.

I honestly didn't want to send the board back and was hopping to get some guidance/tips for troubleshooting, but due to lock of it, had no other options.

Thanks again!
martyscncgarage
Posts: 8228
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
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MPU11 & GPIO4D -w/ 3rd Party Drives: No
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
CNC Control System Serial Number: none
Location: Mesa, AZ

Re: Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

Post by martyscncgarage »

Arthur wrote: Tue May 04, 2021 5:07 pm
eng199 wrote: Tue May 04, 2021 3:21 pm LED1 7 segment display seems to be causing confusion.
*Swirling pattern during start is normal and only lasts a few seconds if set for static IP
*Center most segment will light if ETH1616 is ready to run, but is not receiving data
*3 middle segments will scroll when running with good communication
*Error numbers flash and light the decimal point. If the decimal point is not lit, it is not an error number.


Try starting cncm.exe, not CNCWizard.exe.
In the cncm directory, there is a file named eth1616log.txt.
Post the contents of eth1616log.txt after running cncm.exe.


It seems like some firewall or antivirus settings blocking cncm.exe from the ETH1616. However, that would be odd since cncm.exe and ACORN can communicate. Usually exceptions allow all traffic for a particular program.


Sorry I took too long... you already sent it back.

I honestly didn't want to send the board back and was hopping to get some guidance/tips for troubleshooting, but due to lock of it, had no other options.

Thanks again!
So you sent it back and we are going back and forth trying to help with suggestions? :roll:
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
Arthur
Posts: 33
Joined: Sat May 16, 2020 12:09 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
MPU11 & GPIO4D -w/ 3rd Party Drives: No
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
CNC Control System Serial Number: A81087C2F400-0530192077

Re: Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

Post by Arthur »

Marty,

After receiving E1616 board and unsuccessful attempt to get CNC12 to autodetect it, as per manual, my first thought was to get in touch with tech support via e-mail. The response was to seek for help on this forum straightaway, which I found very odd, but that's whole another story. After several phone calls I was suggested to buy tech support time, which I found unsettling. I cannot recall a single experience of purchasing any board and being told to buy a tech support time to get assistance for remote troubleshooting or to find out whether the copy of the board I received is for a fact in working condition. I have no intention to step on anyone's toes or point fingers, but every time I would contact tech support, I kept receiving pdf manual and link to the forum.

This conversation with tech support took place in the span of 4 busyness days, (one e-mail per busyness day) along with few phone calls and me desperately turning the question to the forum, after which I was issued a RMA code to turn the board in, for farther testing or exchange. Is it wrong of me to gather more information and troubleshooting tips from other peers on the forum?

I sincerely appreciate the time and effort of all participants on this forum, taking time off from their busy schedules trying to help, but I did
my best to avoid distracting anyone unnecessarily. I did of course read the manual before and after purchasing the board and yes there are some
parts of it that I scrolled through due to information being irrelevant to my case. Could I have missed something? Or course I could, I am just a
human being and to proof the point, Mike Richards called my typo of IP address, that introduced additional confusion to the topic, which I apologized for. However, there is very limited info in the manual regarding LED1 Status Display (7-segment LED) and code interpretation found on page 58.
Page 54 that you referred me to contains E1616 board jumper addressing scheme, followed by quick command reference(unless we have different copies of manual), but nothing about LED1 Status Display. I suspected that there is more to it, but was not able to obtain such info, until "eng199" pointed out to me. I am still all ears if anyone has anything to add to the topic.

THANK YOU ALL VERY MUCH!
martyscncgarage
Posts: 8228
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
MPU11 & GPIO4D -w/ 3rd Party Drives: No
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
CNC Control System Serial Number: none
Location: Mesa, AZ

Re: Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

Post by martyscncgarage »

No problem, but we were all trying to help. I think most of us didn't realize you had shipped it back.
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
cnckeith
Posts: 3292
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
MPU11 & GPIO4D -w/ 3rd Party Drives: Yes
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
CNC Control System Serial Number: none
Contact:

Re: Purchased a new Ether1616 board but it is not autodetecting in CNC12 Wizard

Post by cnckeith »

Free tech support is available on the forum if you want to call and talk to a CNC technician one-on-one at centroid for a DIY CNC product the cost is $90 per hour. Warranty is for manufactured defect on parts. If you end up paying for tech support time to determine that it was a manufactured defect it is at centroids discretion to refund that purchased support time.
This structure is so that we can offer affordable high quality DIY CNC products such as the acorn, CNC 12 software, ether 1616, KP3 touch probe and the wireless MPG. We could bake support time into the price of the products but our market research showed us that a overwhelming number of DIYers wanted the lowest cost possible so that they could do it themselves, We then put a significant amount of effort into setting up this excellent tech support forum to provide free tech support for those that did not need phone one-on-one consultations. All our products are tested thoroughly before they are shipped as well. (This is the first return of an ether 1616 that I'm aware of) This formula seems to be working very well for the bulk of the acorn DIY users.
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
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