Yellow "software exited" Fault but did not exit software

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pmchoudek
Posts: 28
Joined: Fri Dec 11, 2020 3:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 2650
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Yellow "software exited" Fault but did not exit software

Post by pmchoudek »

Hi there,

My Acorn sometimes (sounds like it is a rare occurrence) displays the yellow fault line "software exited cycle E-stop/reset to continue"...

The software is not exited but it still happens sometimes. It has happened in the middle of a job file (.cnc file)... I am not sure why it is doing this..

Maybe there is some communication error between the Acorn and the PC? I don't know if it would be the Acorns fault or the PC's.. The PC is windows and has an i5 processor so it should be fine..

All other operations appear normal between the Acorn and the software. The E-stop and reset work fine to clear the fault but then the .CNC file has to be restarted.

Even though this is not a regular occurrence, it should still be addressed. Has anyone ever had this issue before or have any suggestions?

Thanks,
PC
cnckeith
Posts: 7166
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Contact:

Re: Yellow "software exited" Fault but did not exit software

Post by cnckeith »

hmmm..will need a fresh report.zip to diagnose.
viewtopic.php?f=60&t=1043
typically this is caused by a fault condition being triggered. limit switch, drive fault. etc..
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
pmchoudek
Posts: 28
Joined: Fri Dec 11, 2020 3:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 2650
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: Yellow "software exited" Fault but did not exit software

Post by pmchoudek »

Yes sorry. attached is the report.

I am also getting feedback that the program file (.cnc file generated) sometimes stops executing and displays "317 waiting for Automatic tool change".

The ATC paramater #6 is set to 1 so I don't know why it would say this message... Would this be another fault that I am not noticing?

please advise
Attachments
report_0C1C570715C2-1107192650_2021-02-15_06-40-47.zip
(643.38 KiB) Downloaded 105 times
cnckeith
Posts: 7166
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Contact:

Re: Yellow "software exited" Fault but did not exit software

Post by cnckeith »

go check the error log in the utility menu.

here is a snippet of the most recent messages..

(1) 02-14-2021 10:00:21 406 Emergency stop detected
(1) 02-14-2021 10:22:20 406 Emergency stop detected
(1) 02-14-2021 10:22:41 406 Emergency stop detected
(1) 02-14-2021 11:18:00 406 Emergency stop detected
(1) 02-14-2021 11:42:20 406 Emergency stop detected
(1) 02-14-2021 12:32:40 406 Emergency stop detected
(1) 02-14-2021 14:29:12 452 Ethernet Communication Error, CNCPC to controller. See Tech Bulletin 270
(4) 02-14-2021 14:29:14 9039 Software Exited, Cycle E-Stop/Reset to Continue
(1) 02-14-2021 14:29:50 406 Emergency stop detected
(1) 02-14-2021 14:49:50 406 Emergency stop detected
(1) 02-14-2021 15:05:20 406 Emergency stop detected
(1) 02-14-2021 15:10:58 452 Ethernet Communication Error, CNCPC to controller. See Tech Bulletin 270
(4) 02-14-2021 15:11:00 9039 Software Exited, Cycle E-Stop/Reset to Continue
(1) 02-14-2021 15:13:36 406 Emergency stop detected
(1) 02-14-2021 15:13:53 406 Emergency stop detected
(1) 02-14-2021 15:20:54 406 Emergency stop detected
(1) 02-14-2021 16:34:34 406 Emergency stop detected
(1) 02-14-2021 16:54:56 452 Ethernet Communication Error, CNCPC to controller. See Tech Bulletin 270
(4) 02-14-2021 16:54:58 9039 Software Exited, Cycle E-Stop/Reset to Continue
(1) 02-14-2021 17:00:24 406 Emergency stop detected
(1) 02-14-2021 17:04:52 406 Emergency stop detected
(4) 02-15-2021 6:26:38 907 Y axis travel exceeded
(1) 02-15-2021 6:40:47 Creating report...
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
cnckeith
Posts: 7166
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Contact:

Re: Yellow "software exited" Fault but did not exit software

Post by cnckeith »

Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
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