No answer from sales <RESOLVED)

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Tulnukas
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No answer from sales <RESOLVED)

Post by Tulnukas »

Hi!

Is this normal, that i bought acorn kit from centroid website on friday with paypal and still no answer from sales? Whats going on, is my purchase successful or not? They took the money and did not send any confirmation. :(

Any help?

Thanks!
Martin
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tblough
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100327
102696
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7804732B977B-0624192192
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Re: No answer from sales

Post by tblough »

First, the weekend happened, then the northeast got hit with 2' of snow Monday and Tuesday.

As far as no confirmation, did you pay with PayPal? Does your PayPal or bank account show the activity?
Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.
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Tulnukas
Posts: 9
Joined: Fri Jan 29, 2021 7:36 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: No answer from sales

Post by Tulnukas »

Yes money is gone from my creditcard and paypal confirmation is on my mail.
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tblough
Posts: 3095
Joined: Tue Mar 22, 2016 10:03 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: 100505
100327
102696
103432
7804732B977B-0624192192
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Boston, MA
Contact:
Contact tblough

Re: No answer from sales

Post by tblough »

Then you have your confirmation the transaction went through, and since you used paypal your have recourse if Centroid does not ship your product. I'm sure your Acorn will be sent out as soon as someone can get into the office.
Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.
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Centroid_Liviu
Posts: 428
Joined: Mon Jul 18, 2011 9:57 am
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Re: No answer from sales

Post by Centroid_Liviu »

Tulnukas wrote: ↑Wed Feb 03, 2021 4:14 am Hi!

Is this normal, that i bought acorn kit from centroid website on friday with paypal and still no answer from sales? Whats going on, is my purchase successful or not? They took the money and did not send any confirmation. :(

Any help?

Thanks!
Martin
Hello Marin,

We have sent a series of emails over the last few days. Please check your SPAM if you are not seeing them. I am sending you the tracking number in a PM.
When requesting support READ THIS POST first. https://www.viewtopic.php?f=60&t=1043

Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.

(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
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Tulnukas
Posts: 9
Joined: Fri Jan 29, 2021 7:36 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: No answer from sales <check your SPAM>

Post by Tulnukas »

All good now. Mu phone application did not show centroid emails somehow. I check spam/junk all the time, and somehow i did not recive any emails from centroid :) Thanks for support :)

All the best!
Martin
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