How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
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How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
I had purchased and installed a Mill Pro license on an Acorn board which has been damaged and replaced with a new board. I realize the license is dedicated to a single board, but the original board is no longer useable. I can return the damaged board as proof it is no longer in use or by any other acceptable option. How should I proceed to obtain a replacement license to install on the new Acorn board?
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Email centroid, they should be able to sort things out for you.
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Thanks Caleb. I believe this should be a question for sales, so last week I called the sales phone number at Centroid who transferred me to tech support and left a voicemail, but there was no response. I emailed diysales@centroidcnc.com at Centroid, but no reply. Which email address should I contact instead? Perhaps I am being impatient and the response time is longer than I expect for my original inquiries.
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
You used the correct email address.VeroEng wrote: ↑Mon Feb 01, 2021 9:08 am Thanks Caleb. I believe this should be a question for sales, so last week I called the sales phone number at Centroid who transferred me to tech support and left a voicemail, but there was no response. I emailed diysales@centroidcnc.com at Centroid, but no reply. Which email address should I contact instead? Perhaps I am being impatient and the response time is longer than I expect for my original inquiries.
I assume you supplied a report and your receipts showing when you purchased?
WHEN did you email them?
Marty
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
We can't "SEE" what you see...
Mesa, AZ
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Marty - I entered and submitted the report form and sent the email Thursday, Jan 28. In the submission I noted the purchase date of the Mill Pro License. I can send another email with additional details, but I had expected a response to the original email with details of their requirements to prove the original board is destroyed and other information to obtain the new license.
Thanks,
Charles
Thanks,
Charles
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Did you send a current report? (Needed)VeroEng wrote: ↑Mon Feb 01, 2021 10:31 am Marty - I entered and submitted the report form and sent the email Thursday, Jan 28. In the submission I noted the purchase date of the Mill Pro License. I can send another email with additional details, but I had expected a response to the original email with details of their requirements to prove the original board is destroyed and other information to obtain the new license.
Thanks,
Charles
Post it here as well....
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
We can't "SEE" what you see...
Mesa, AZ
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Charles,VeroEng wrote: ↑Mon Feb 01, 2021 10:31 am Marty - I entered and submitted the report form and sent the email Thursday, Jan 28. In the submission I noted the purchase date of the Mill Pro License. I can send another email with additional details, but I had expected a response to the original email with details of their requirements to prove the original board is destroyed and other information to obtain the new license.
Thanks,
Charles
I replied to your original email, sorry about the delay. We will need to know which Acorn as you have several, but we can transfer the License.
Liviu
When requesting support READ THIS POST first. https://www.viewtopic.php?f=60&t=1043
Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.
(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.
(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
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- Posts: 9914
- Joined: Tue Mar 28, 2017 12:01 pm
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Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
AND this is why you have to provide a REPORT of the Acorn in question, with your request.....Centroid_Liviu wrote: ↑Mon Feb 01, 2021 11:20 amCharles,VeroEng wrote: ↑Mon Feb 01, 2021 10:31 am Marty - I entered and submitted the report form and sent the email Thursday, Jan 28. In the submission I noted the purchase date of the Mill Pro License. I can send another email with additional details, but I had expected a response to the original email with details of their requirements to prove the original board is destroyed and other information to obtain the new license.
Thanks,
Charles
I replied to your original email, sorry about the delay. We will need to know which Acorn as you have several, but we can transfer the License.
Liviu
Marty
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
We can't "SEE" what you see...
Mesa, AZ
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- Posts: 5
- Joined: Sun Jan 31, 2021 6:18 pm
- Acorn CNC Controller: Yes
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- Oak CNC controller: No
- CNC Control System Serial Number: OCB2B7D3B232-1125204154
- DC3IOB: No
- CNC12: Yes
- CNC11: No
- CPU10 or CPU7: No
Re: How to transfer a Mill Pro license from a damaged Acorn to a new Acorn
Thank you Liviu and Marty for your response and guidance to resolve the issue. I will send the additional details as needed and be sure to include a report in any future inquiries.
Regards,
Charles
Regards,
Charles