Acorn License (Resolved)

All things related to the Centroid Acorn CNC Controller

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JodyH
Posts: 14
Joined: Thu Jul 02, 2020 2:03 pm
Acorn CNC Controller: No
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Acorn License (Resolved)

Post by JodyH »

Hey everyone and Centroid employees are the Sales team out where you send reports to get Pro and Digitized License. My 1st one I sent in and same day I got email back and now we’ve built 2 more machines and I sent reports in for both machines and didn’t hear anything so I sent them in again yesterday and still didn’t hear anything today from a email. Just checking to see if something has changed from the way I originally did it. I came on here to see if anyone knew something I didn’t if anything has changed on the way it shows on the videos ect.
martyscncgarage
Posts: 9914
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: Acorn License

Post by martyscncgarage »

JodyH wrote: Fri Sep 11, 2020 7:39 pm Hey everyone and Centroid employees are the Sales team out where you send reports to get Pro and Digitized License. My 1st one I sent in and same day I got email back and now we’ve built 2 more machines and I sent reports in for both machines and didn’t hear anything so I sent them in again yesterday and still didn’t hear anything today from a email. Just checking to see if something has changed from the way I originally did it. I came on here to see if anyone knew something I didn’t if anything has changed on the way it shows on the videos ect.
Send your reports and copies of your Acorn receipts to: diysales@centroidcnc.com
Be sure to let them know lathe or mill

Marty
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
JodyH
Posts: 14
Joined: Thu Jul 02, 2020 2:03 pm
Acorn CNC Controller: No
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: Acorn License

Post by JodyH »

Hey Mr Marty I sent it to the exact address you suggested. I’ll try again tomorrow to call them. Thanks
martyscncgarage
Posts: 9914
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: Acorn License

Post by martyscncgarage »

JodyH wrote: Sun Sep 13, 2020 12:44 pm Hey Mr Marty I sent it to the exact address you suggested. I’ll try again tomorrow to call them. Thanks
Resolved?
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
Centroid_Liviu
Posts: 431
Joined: Mon Jul 18, 2011 9:57 am
Allin1DC CNC Controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes

Re: Acorn License

Post by Centroid_Liviu »

Licenses were not purchased through us, but via a re-seller. This was resolved when the re-seller eventually purchased the licenses from us.
When requesting support READ THIS POST first. https://www.viewtopic.php?f=60&t=1043

Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.

(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
martyscncgarage
Posts: 9914
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: Acorn License

Post by martyscncgarage »

Centroid_Liviu wrote: Tue Sep 15, 2020 12:12 pm Licenses were not purchased through us, but via a re-seller. This was resolved when the re-seller eventually purchased the licenses from us.
Thanks Liviu!
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
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