Pro license file never sent

All things related to the Centroid Acorn CNC Controller

Moderator: cnckeith

Post Reply
mrprecise
Posts: 17
Joined: Wed Sep 12, 2018 4:07 am
Acorn CNC Controller: No
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 0479B7ABD9A2-0313203047
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Pro license file never sent

Post by mrprecise »

Is the long delay in receiving my Pro mill license due to the shut-down of business's?
It is now about 30 days waiting.
Raceman17
Posts: 137
Joined: Tue Mar 03, 2020 8:48 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: Pro license file never sent

Post by Raceman17 »

It happened to me too. The problem is that the license is sent to the email address on your PayPal account. I no longer have access to that email address so I called and they resent it immediately to my new email address. They also said it could be in my spam folder.
fusion
Posts: 42
Joined: Wed May 09, 2018 7:54 am
Acorn CNC Controller: Yes
Allin1DC CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 0479B7ADF2F3-1127192707
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Greensboro, NC

Re: Pro license file never sent

Post by fusion »

My license went into my spam folder too.
martyscncgarage
Posts: 9914
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: Pro license file never sent

Post by martyscncgarage »

Send a current report to: diysales@centroidcnc.com
Include a copy of your receipt.
NEVER takes 30 days, though the Covid issue had them off kilter like everyone else.

Marty
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
cnckeith
Posts: 7334
Joined: Wed Mar 03, 2010 4:23 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: Yes
CNC Control System Serial Number: none
DC3IOB: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Contact:

Re: Pro license file never sent

Post by cnckeith »

mrprecise, there is no slow down in license purchases and delivery.
please send a fresh report.zip along with your paypal email receipt and the license file will be sent out within an hour. :D
Need support? READ THIS POST first. http://centroidcncforum.com/viewtopic.php?f=60&t=1043
All Acorn Documentation is located here: viewtopic.php?f=60&t=3397
Answers to common questions: viewforum.php?f=63
and here viewforum.php?f=61
Gear we use but don't sell. https://www.centroidcnc.com/centroid_di ... _gear.html
martyscncgarage
Posts: 9914
Joined: Tue Mar 28, 2017 12:01 pm
Acorn CNC Controller: Yes
Allin1DC CNC Controller: Yes
Oak CNC controller: No
CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
CNC11: Yes
CPU10 or CPU7: Yes
Location: Mesa, AZ

Re: Pro license file never sent

Post by martyscncgarage »

Did you get your license?
Marty
Reminder, for support please follow this post: viewtopic.php?f=20&t=383
We can't "SEE" what you see...
Mesa, AZ
Post Reply