Centroid Community CNC Support Forum

My CNC11Mill program began to run very slowly taking 10 seconds just to set a zero point on an axis while setting up a part. To fix it I shut down CNC11Mill and restarted the computer. When I tried to load CNC11Mill it took 10 minutes for CNC11Mill to tell me "Error retrieving MPU serial number". How do I get CNC11Mill to recognize my serial number?

Thanks.

David

David,

I would try re-installing the CNC11 software to see if it fixes the issue. The "Error retrieving MPU11 serial number" message sounds like there may be internal damage done to the ALLIN1DC. If you continue to get that message after re-installing the CNC11 software, then the ALLIN1DC will need to be repaired or replaced.

How do I repair or replace the ALLIN1DC?

OK, dumb question. I do not want to have to replace a $2500 ALLIN1DC.

So, I shut everything down including ALLIN1DC. Restarting and running just installed CNC11 gave me these responses:
In case the screen shots did not come through, the last message was:

MACHINE SETUP NOT COMPLETED

MACHINE IS NOT READY TO RUN

CONTACT YOUR DEALER.

What is my next move?

Thanks.

David

David,

It looks as though your ALLIN1DC is communicating correctly. You may be able to simply restore your configuration(s) from a report file and be back up and running.

To restore from a report, Press F7-Utility->F2-Restore Report and navigate to the directory and/or usb stick where you have the report.zip stored and press F10-Accept.

Note: Depending on when you inserted your usb drive, you may need to press F5-Refresh after inserting it in order to see it on the screen.

Scott,

I went through the steps you suggested. After I highlighted report.zip and pressed F-10 it told me to power down.

I powered down and this is what came up after I tried to reset the Stall Error:
I tried to move the x axis and got this:

rerun the system test and the message will go away after successful completion of the test.
here is a link to the system test instructions.

http://centroidcnc.com/usersupport/supp ... emtest.pdf

I get this when trying to go to the web address you listed: Error 404 - Not Found

The document you are looking for may have been removed or re-named. Please contact the web site owner for further assistance.

I will go to the Ajax website and try to find the .pdf.

Scott,

I found it.

Thanks.

Dave

Scott,

OK, I tried running the System Test. I figured out that my password is "137", but when I pressed Cycle Start I was told: "Demo mode has expired. Contact your dealer to purchase permanent unlock key"

Can't you give me the unlock key?

Dave