Hi guys,
I have ordered an Acorn board with the pro software and a Wireless Pendant. Going to be retrofitting my MechMate router table and looking forward to using the hardware and software
I received a tracking number and a few days ago the package arrived. The remote was not in the package and I was wondering if they ship that separately. I tried calling Centroid friday but, understandably, could not talk to anyone there.
The website did not say it was out of stock, as it did the last time I tried to order, and I thought it had been restocked.
When you order these items do they all ship together?
Steve
Question on Shipping from Centroid
Moderator: cnckeith
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Re: Question on Shipping from Centroid
Hello Steve,
Please send me an email at diysales@centroidcnc.com . We are operating with a limited staff and we apologize if we made a mistake on an order, but if that is the case we will make it right. We are working mostly remotely, but 814-353-9290 ext 117 should be also still be working (that is my extension and I can vouch for getting calls) during 8-5pm EST.
Please send me an email at diysales@centroidcnc.com . We are operating with a limited staff and we apologize if we made a mistake on an order, but if that is the case we will make it right. We are working mostly remotely, but 814-353-9290 ext 117 should be also still be working (that is my extension and I can vouch for getting calls) during 8-5pm EST.
When requesting support READ THIS POST first. https://www.viewtopic.php?f=60&t=1043
Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.
(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=Ecvg0VJp1oQ.
(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)
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Re: Question on Shipping from Centroid
Email is on its way ! Thanks for the prompt reply.
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- Posts: 3
- Joined: Sun Apr 12, 2020 6:34 pm
- Acorn CNC Controller: Yes
- Allin1DC CNC Controller: No
- Oak CNC controller: No
- CNC Control System Serial Number: none
- DC3IOB: No
- CNC12: Yes
- CNC11: No
- CPU10 or CPU7: No
Re: Question on Shipping from Centroid
All taken care of, Pendant is on it's way
Pretty fast service in this difficult business environment.. Thanks!
Pretty fast service in this difficult business environment.. Thanks!