Centroid Community CNC Support Forum

Hi! Is this normal, that i bought acorn kit from centroid website on friday with paypal and still no answer from sales? Whats going on, is my purchase successful or not? They took the money and did not send any confirmation. :( Any help? Thanks! Martin Hello Marin, We have sent a series of emails o...

Marty - I entered and submitted the report form and sent the email Thursday, Jan 28. In the submission I noted the purchase date of the Mill Pro License. I can send another email with additional details, but I had expected a response to the original email with details of their requirements to prove...

I want to know how to proceed with the 2 win 10 pc for communicating together. PC's can have two ethernet cards but I've not tried it with Acorn to see if it interferes. It may cause issues! Dave C. You can have multiple NICs in the same PC with no issues. You then just have to be aware of which on...

Do you have internet at the machine? Please give us a call at 814-353-9290 and we can schedule a Teamviewer session to see if we can troubleshoot this directly.

Please upgrade to CNC12 4.60 in the meantime. free support for v4.5 has ended.

Try deleting the license.dat in the CNCT directory. Then copy the License back down to the PC from the email and loading it again. Just in case anything got corrupted.

The serial number and the license match (the hardware and the License were sent out at the same time). We are looking into it further to see what the issue could be.

Licenses were not purchased through us, but via a re-seller. This was resolved when the re-seller eventually purchased the licenses from us.

CNC12 has not been tested in Tablet mode. It sounds very much like a Windows, as in tablet mode it tries to only show one "app" at a time and is getting confused with the VCP. There might be workarounds but running in tablet mode is not currently something supported.

The Centroid Software only takes up around 100mb, but Windows itself takes up about 24GB and is growing with every update. SSDs also need some free space to work at optimal performance. So 128GB would probably be the minimum, but as stated above, the cost is so low for 256GBs it doesn't make sense f...

Hello Steve, Please send me an email at diysales@centroidcnc.com . We are operating with a limited staff and we apologize if we made a mistake on an order, but if that is the case we will make it right. We are working mostly remotely, but 814-353-9290 ext 117 should be also still be working (that is...