Centroid Community CNC Support Forum

An intermittent issue is the hardest to diagnose, but it does eliminate firewall issues. If the firewall is blocking the software/control it would always fail. Is the original Shielded Ethernet Cable being used? Are any other programs running while CNC12 is trying to start? Your CPU meets the minimu...

We are emailing another License. Please download it directly to the PC being used to eliminate any issues. If you are still encountering issues please give me a call at 814-353-9290 ext. 117 and I can TeamViewer in to your computer and get this resolved.

As CNCSNW stated a photo of what you currently have would allow us to provide further insight for your specific setup. The exact instructions vary based on the specific motherboard used and the configuration it was installed in. However the basic principle is the same. The motherboard with everythin...

The Pro License is required for Wireless MPG use. The Pro License also provides many other features, such as unlimited file size, etc.

Yes, based on the report it is running the Standard PLC program so no changes would be needed. You can update to CNC12 4.14 with just a free software update. Upgrading to the latest CNC12 4.22 would require a Legacy Software Upgrade ($299). This would get you to the Mill Pro level which would also a...

Preston, The lines scrolling on the LED show the board in a normal state. Can you ping NIC at 10.168.41.1? Then ping the AcornSix at 10.168.41.2? Do you get results from both? Unless settings were changed there would be no issues with the Firewall, but you can go into the Windows Defender Firewall s...

Based on your photos, everything I can see is connected correctly. I don't see a photo of your power supply connections, but I do see the NUC power supply is plugged in. The display on the screen means the monitor is powered but has no input signal. Does the Power LED on the NUC come on when you tur...

The 4.20+ Offline Intercon Dongle does not use Sentinel Encryption so that software would not find anything. There is no software on the key itself, it is not read as a hard drive. It is a decryption key. Please reply to my email with your TeamViewer info when you are ready and I would be happy to t...

Centroid took a look at the code and verified it would run. But there was no current report and as such could not troubleshoot this further. Looking at your report you sent, you have a spindle encoder setup in the software. Is a spindle encoder physically connected? Is it 2000 line / 8000 counts?

Please send it to diysales@centroidcnc.com Please let us know what you are looking to purchase and the address of where it will go.